Front Office Coordinator

JOB TITLE: Front Office Coordinator

REPORTS TO: Director, Recruitment

DIRECT REPORTS: Not Applicable

POSITION SUMMARY: The Front Office Coordinator will ensure that all front office operations are run smoothly and efficiently.

KEY RESPONSIBILITIES:

• Ensure the confidentiality of study volunteers and visitors
• Greet visitors that arrive onsite, and direct to appropriate staff
• Check in study volunteers for their appointments
• Hand out paper and e-consents when applicable
• Be trained on and have knowledge of Verified Clinical Trails (VCT)
• Answer incoming calls
• Assist with the intake of deliveries
• Prepare outbound deliveries
• Other duties as required

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent
• Strong customer service, active listening, and communication skills
• Strong time management, organizational skills, and computer literacy
• Able to work in a fast-paced environment

PREFERRED QUALIFICATIONS:

• Experience using Microsoft Office