Front Office Coordinator

Overview

Caring Community Counseling (CCC) is a community-rooted behavioral health agency serving the St. Petersburg community with outpatient mental health and substance use services. We provide individual, family, and group counseling to children, adolescents, and adults, with a focus on trauma-informed, person-centered care.

We are currently seeking a Front Office Coordinator to be the welcoming face of our agency. This is the first person clients see when they walk through our doors and the first voice they hear when they call. The role keeps our front office running smoothly through insurance verification, check-ins, copay collection, and appointment management. We are looking for someone who is organized, warm, dependable, and ready to grow with our team.

The ideal candidate is detail-oriented, calm under pressure, and genuinely enjoys helping people. They see behavioral health as the field they want to build a career in, not just a place to land a job. They are looking for alignment between their values and their workplace, and they want to be developed into a stronger professional over time. You will be supported, trained, and invested in. In return, we ask that you bring professionalism, accountability, and care to every interaction.

Is This Your Calling?

We are looking for more than a receptionist. We are looking for someone who understands that the front desk sets the tone for a client's entire experience. Someone who treats every person who walks in like they matter, because they do.

At Caring Community Counseling, we care for our community one person at a time. Many of the people we serve are walking in nervous, hurting, or unsure of what to expect. The Front Office Coordinator is the first reassurance they receive. While CCC is not a spiritual counseling agency, our agency culture is grounded in principles of compassion, integrity, accountability, and service. We are looking for someone who shares those values and wants to be part of a mission-driven team.

Who We Are Looking For

You are someone who:

• Greets every person with warmth and professionalism, in person and on the phone
• Sees behavioral health as the field you want to grow in long-term, not just a stop along the way
• Wants alignment between your personal values and the mission of where you work
• Stays organized when the lobby is full, the phone is ringing, and three things need attention at once
• Pays attention to details, especially insurance information, dates, and dollar amounts
• Follows through and takes ownership of your tasks
• Welcomes feedback, training, and growth opportunities
• Communicates clearly with clients, clinicians, and teammates
• Maintains confidentiality and understands the importance of HIPAA
• Wants to serve your community and sees this work as meaningful

What You Will Do

• Greet and check in clients as they arrive for appointments
• Verify insurance benefits and eligibility before appointments, and re-verify as needed
• Collect copays, deductibles, and self-pay balances at the time of service
• Schedule, reschedule, and cancel appointments in coordination with the clinical team
• Confirm upcoming appointments and follow up on no-shows and cancellations
• Answer incoming calls and direct them to the appropriate team member
• Maintain accurate client demographic and insurance information in Valant EHR
• Manage the lobby environment to ensure it stays calm, clean, and welcoming
• Communicate clearly with clinicians about schedule changes, walk-ins, and client needs
• Support the front office workflow with other administrative tasks as assigned

What We Are Looking For (Qualifications)

• High school diploma or equivalent required; some college preferred
• Previous front office, medical office, or customer service experience preferred
• Experience with insurance verification, copay collection, and appointment scheduling preferred
• Familiarity with electronic health records; Valant experience a plus
• Working knowledge of HIPAA and client confidentiality standards
• Strong written and verbal communication skills
• Comfort with computers, phones, and basic office software
• Bilingual (English/Spanish) a plus but not required
• A genuine love for people and a heart for serving the community

What You Will Receive

We believe in growing the people who serve our clients. As part of the CCC team, you will have access to:

• Hands-on training in insurance verification, Valant EHR, and front office workflows
• A supportive team culture grounded in principles of compassion and integrity that values your wellbeing as much as your work
• Mentorship from experienced administrative and clinical staff
• Opportunities to grow into expanded roles such as revenue cycle, credentialing support, or office leadership as you develop
• The chance to be part of something bigger than a job

Pay: From $17.00 per hour

Work Location: In person