Front Office Coordinator

Roles and Responsibilities

• Manage front office operations, ensuring smooth check-in/check-out processes for guests.
• Handle guest queries and concerns in a professional manner, providing excellent customer service.
• Maintain accurate records of hotel transactions using MS Office tools like Excel.
• Coordinate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.
• Provide technical support to guests on various software applications related to hotel services.

Desired Candidate Profile

• 3-6 years of experience in front desk or front office management.
• B.Tech degree in Computers or equivalent qualification required; relevant certifications preferred.
• Excellent communication skills in English; proficiency in Guest Relations, Telephone Handling, and Good Communication In English essential.