Front Office Coordinator

Front Office Coordinator

Full-Time

Are you a passionate Front Office Coordinator looking for a role where you're truly valued? Are you a Dental Receptionist with superior leadership skills that is looking for a change or a step up in your role?

At Quality Dental Care we foster a close-knit team who genuinely love what we do - and we'd love to find the right person to grow with us!

About Us

At Quality Dental Care Group, we are committed to excellence, innovation, and the growth of our people. Our modern, fully equipped practice reflects our drive to stay at the forefront of dental technology, offering an environment and calibre of training that is genuinely hard to find elsewhere.

Being part of a growing national dental group comes with many benefits. We are open and committed to continuous improvement and always looking for ways to streamline processes to make your job easier. We value your feedback and encourage ideas on how we can work smarter and deliver an even better experience for both our team and our patients. At the same time, we have access to the resources, support, and opportunities that come with a larger organisation, while maintaining the close-knit, welcoming culture of each individual clinic.

We just want to create a place where everyone enjoys coming to work, we support each other through TEAMWORK, and each individual is valued for what they bring to the team.

About the Role

We're looking for a motivated leader to take on the Front Office Coordinator to join our team. You will be supported by our amazing leadership team as we work together to achieve our goal of providing quality patient care.

In this role you will:

• Oversee front-desk team performance and professionalism.
• Ensure phone, email, and in-person communication standards are met.
• Manage appointment books for maximum efficiency.
• Minimise gaps and cancellations — implement rebooking and short notice lists.
• Ensure treatment plans are properly entered, printed, and explained.
• Set up and maintain recall systems (SMS, email, phone).
• Drive initiatives to improve patient care, efficiency, and profitability.
• Manage daily banking and reconciliation.
• Review and balance takings from HICAPS, EFTPOS, cash, and bank deposits.
• Manage petty cash, refunds, and credit card reconciliations.

About You

• Minimum of 4 years’ experience in a Dental Receptionist role
• Strong leadership skills, ability to problem solve and make decisions, and demonstrate initiative
• Excellent communication and interpersonal skills to effectively engage with patients
• Strong attention to detail and the ability to work efficiently and accurately
• Commitment to providing a warm, high-quality, patient-centred care
• Ability to work collaboratively as part of a team
• Reliability and a genuine passion for the industry

What We Offer

• A fun and caring work environment where our people come first
• Above award rates
• Ongoing professional development opportunities
• Access to the latest technology and innovation in the industry
• Above award rates
• Novated Leasing
• A supportive, friendly team environment
• A practice that genuinely cares about its patients and its people

Does this sound like you? We'd love to hear from you!

Click APPLY to submit your CV and Cover Letter outlining why you think you would be a great fit for us!

If you would like to reach out for a confidential chat, please call Tahnee on 0402 907 196 or email [email protected].

We look forward to meeting you!

Please note all candidates will be subject to a Police Clearance and Working With Children Check.