Front Office Coordinator

We are seeking a friendly, organized, and dependable Front Desk Coordinator to join our busy ophthalmology practice. The ideal candidate is professional, patient-focused, and able to multitask effectively in a fast-paced medical office environment. Who also enjoys working with people, stays organized under pressure, and takes pride in providing excellent patient service.

The Front Desk Coordinator is often the first and last point of contact for our patients and plays an important role in creating a positive experience. This position is responsible for greeting patients, managing appointments, answering phones, verifying insurance information, collecting payments, and supporting the clinical team with daily administrative needs.

Essential Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out efficiently and accurately.
• Schedule, reschedule, and confirm patient appointments.
• Answer a high volume of phone calls and assist patients with questions and concerns.
• Verify patient demographics, insurance information, and eligibility.
• Obtain required referrals, authorizations, and other insurance documentation.
• Collect copays and other patient balances.
• Provide patients with accurate information regarding appointments, paperwork, and office procedures.
• Maintain accurate and up-to-date patient records in the electronic medical record (EMR) system.
• Communicate effectively with physicians, technicians, billing staff, and other members of the practice.
• Coordinate follow-up appointments, testing, procedures, and referrals as needed.
• Scan, fax, upload, and organize medical and insurance documentation.
• Maintain patient confidentiality and comply with HIPAA and office policies.
• Assist with keeping the front desk and waiting area organized and welcoming.
• Handle patient concerns professionally and escalate issues to the appropriate manager when necessary.
• Perform other administrative duties as assigned.

Qualifications

• Previous experience in a medical office, ophthalmology practice, optometry office, or other healthcare setting preferred.
• Front desk, scheduling, or customer service experience strongly preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a busy environment.
• Comfortable working with computers and electronic medical record systems.
• Ability to handle confidential patient information appropriately.
• Professional, positive, and compassionate demeanor.
• Dependable and punctual with a strong work ethic.
• Ability to remain calm and courteous when dealing with difficult or upset patients.

Preferred Experience

Experience with the following is a plus:

• Ophthalmology or optometry terminology
• Insurance verification and authorizations
• Medical billing and patient collections
• Electronic medical records (EMR)
• High-volume appointment scheduling
• Referrals and surgical/procedure scheduling

Job Type: Full-time

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off

Work Location: In person