Front Office Coordinator

JobTitle:Front Office Coordinator

Department:Communications

Reportsto**:**Head Student Recruitment & Admissions

SchoolHours:7:45 am‐4**:**30 pm

Role:The post holder will be a detail-oriented multitasker responsible for attending to visitors and phone calls, managing the ID card process and liaising with parents and departments for smooth running of the

front desk. Strong communication and problem-solving skills required.

Responsibilities:

• Greet visitors warmly and answer main line calls promptly.

• Manage all aspects of the ID cards process – parent portal, database, photographs, follow up emails, printing and tracking distribution.

• Issue car parking stickers for parents, staff and vendors and maintain the database.

• Manage the uniform process – work closely with the vendor, handle parent queries and complaints, and review quality and pricing with the uniform committee.

• Collate entries for daily bulletin and share it on a daily basis.

• Coordinate with the security team for visitor entry, programming and distribution of ID cards, issuance of parking stickers and late student attendance.

• Review updates and maintenance required for the parent portal.

• Manage day to day operations such as PA system announcements, courier distribution, inventory maintenance, and LCD and bulletin board updating.

• Respond swiftly to queries with a solution focused approach to support parents and departments.

• Manage the school’s general queries mailbox.

• Coordinate with departments to stay up to date on school events and to support students.

• Keep a safe and clean reception area by complying with health and safety procedures.

• Work closely with the communications department and extend support for events, photography requirements and sending parents notices as and when required.

Experience

• 3‐5yearsofexperienceinasimilarrole

Qualificationandskill****s

• Graduate or Postgraduate

• Advanced knowledge of MS Office

• Experience of working on complex databases

PersonalAttributes

• Solution focused approach and attention to detail.

• Ability to handle difficult conversations in a calm and composed manner.

• Excellent written and verbal communication skills

• Ability to juggle multiple tasks and respond rapidly to new events and competing priorities.

• Ability to work efficiently in a collaborative setting for cross functional initiatives.

Competencies

• WillfollowAdminStaffCompetencies

PS: Youmayberequiredtosupportotherofficesincaseofemergencyorwholeschoolevents.

ThisJobDescriptiondoesnotdefinealldutiesandresponsibilitiesofthepositionandtheschoolmayassign**other tasksfromtimetotimetohelpoperationalisetherole.

TheschoolmayreviewandmodifyoramendtheJobDescriptionasneededafterdiscussionwiththepositionh**older.

SafeguardingInformation

TheBritishSchoolandallitspersonnelarecommittedtosafeguardingandpromotingthewelfareofchildren. Applicantsmustbewillingtoundergocomprehensivechildprotectionscreeningincludingbutnotlimitedto checkswithpastemployers.

JobHolder’s

Job Snapshot

Updated Date

05/10/2026

Job ID

TBS-F.O-26

Department

Non Teaching

Location

Chanakyapuri, New Delhi -110021, India, New Delhi, Delhi, India

Experience

3 - 5 Years

Employee Type

Fixed Term

Employee Sub Type

Full Time