Front Office Coordinator

Front Office Coordinator — Higher Standards Dental Studio

Decatur, GA | Full-Time | Dental Experience Required

About Us

Higher Standards Dental Studio is a modern, patient-centered general dentistry practice in the heart of Decatur, GA. We are a growth-stage practice with high standards, a clear vision, and a team committed to delivering an exceptional experience at every single patient touchpoint. We are building something from the ground up — that means systems are evolving, expectations are high, and the right person will thrive in that environment. If you want a place where you clock in, go through the motions, and clock out, this is not the right fit. If you want to be part of building something meaningful and grow with a practice then please read on!

The Role

We are looking for a Front Office Coordinator who brings dental experience, professionalism, and a genuine commitment to growth. You will be the first and last impression our patients have of this practice — and we take that seriously. This role requires someone who leads from the front, communicates with confidence, friendliness, and warmth, and holds themselves to the same standard they would hold anyone else.

What You Will Own

— Lead the daily morning huddle and keep the team aligned on the day ahead

— Check patients in and out with accuracy and efficiency

— Coordinate, present, and schedule treatment plans in a way that is clear and motivating for patients

— Collect patient balances at the time of service — confidently and consistently

— Investigate and resolve outstanding account balances and unapplied credits and collect outstanding balances from patients (phone calls, statements, collections)

— Present and facilitate patient financing options (Cherry, Carecredit, Sunbit, etc.)

— Proactively contact unscheduled patients to keep the schedule full and productive

— Communicate with insurance when needed and support billing workflows

— Uphold a reception environment that reflects the quality of care we deliver

What We Require

— Minimum 3 years of dental front office experience — non-negotiable

— Demonstrated ability to present and schedule treatment with confidence

— Experience collecting from patients and discussing financial arrangements without hesitation

— Strong verbal and written communication skills

— Proficiency in dental practice management software (Open Dental)

— A coachable mindset — you must be willing to learn our systems, receive feedback, and continuously improve

— Adaptability — we are a growing practice and our systems will evolve; you grow with them

What Sets the Right Candidate Apart

Experience matters here, but it is not enough on its own. Candidates with years of experience who were not willing to be coached, would not be a great fit for this team. The right person takes feedback as a tool, asks questions, provides opinions, and sees a high-expectation environment as an opportunity — not a threat. If that resonates with you, we want to hear from you!

Compensation

Competitive and commensurate with experience. Benefits discussed during the interview process.

To Apply

Submit your resume and a brief note — on why this role and this environment sound like the right fit for where you are in your career.

Thank you!

Pay: $28.00 - $33.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health savings account
• Paid time off
• Professional development assistance

Work Location: In person