Front Office Coordinator

Position Summary:

Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.

Essential Job Functions:

• Greet patients and welcome patients and visitors as they enter the waiting area and as

             they depart, screening and directing them appropriately.

• Maintain the visitor's log/badges for all non-patient visitors who access secured areas.

• Check patients in and out using the practice management system.

• Responsible for collecting and posting patient payments with accuracy.

• Assist patients with their registration in the facility’s electronic medical record (EMR)

             system, as needed.

• Present and explain all policies, forms and consents and obtain signatures.

• Collect billing forms and scan into Athena EMR.

• Obtain insurance eligibility and benefits for office visits and procedures.

• Schedule/reschedule follow-up appointments for patients to include work-in

              appointments. Manage and schedule inbound referrals

• Process medical records requests following HIPAA guidelines.

• Obtain external medical records for patients prior to date of service.

• Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit

             slips. Maintain cleanliness of the lobby and front office area and updated patient

             materials and forms used.

• Monitor the patients as they wait in the lobby for their appointments.

• Monitor clinic flow: notify patients when the providers are running late, notify providers

              of no shows, and notify lab staff of patients waiting for labs.

• Open and close the clinic on time.

• Maintain a professional environment by keeping conversations at a minimum volume so as not to be heard in the waiting room.

• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability.

• Works in partnership with the back-office staff to provide excellent customer service.

• Other general duties as assigned.

Position Requirements:

• High school diploma or equivalent.

• 2 - 4 years of medical office or clerical experience.

• Excellent customer service, communication and organizational skills.

• Understanding of and adherence to HIPAA/confidentiality rules.

• Accuracy and attention to detail with ability to multi-task.

• Ability to work effectively in a fast-paced environment.

• Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.

• Familiarity with EMR software and previous money handling experience preferred.

• Physical demands may include: prolonged, extensive or considerable amount of standing/sitting