Front Office Coordinator

Overview

Our award-winning Multi-Specialty Surgery Practice is based on providing exemplary customer service while focusing on delivering personalized care and coordinated support for patients. We have 27 office locations and 3 ambulatory surgery centers across the tri-state area, offering services in various specialties, including orthopedic care, spine care, plastic surgery, women’s health, and weight loss. Here at Strive Surgical, we aim to provide a streamlined experience for our patients, ensuring they receive clear guidance and support throughout their surgical journey so that they are never left navigating it alone.

How you’ll serve our patients

Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie in medical staff, administration, facilities, or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced, growing practice that is always looking for new talent and great employees to enhance our team.

What is in it for you

We offer a full benefits package to full-time employees, including Medical, Dental & Vision Insurance, 401k with a 4% Match, Employer-Paid Life and AD&D insurance, Paid Time Off and Sick Time, 7 Holidays, and Career Growth & Development. Compensation is $22.00 - $24.00 per hour based on experience.

Job Overview

We are seeking a dedicated and highly organized Front Office Coordinator to serve as the first point of contact for our organization. The ideal candidate will possess excellent communication skills, a proactive attitude, and a strong background in office management and administrative support. As a Front Office Coordinator, you will be responsible for managing front desk operations, providing outstanding customer service, and ensuring smooth daily administrative functions. This role offers an opportunity to contribute to a professional environment that values efficiency, professionalism, and client satisfaction.

Responsibilities

• Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
• Receives and distributes all mail and special deliveries
• Greets patients and provides necessary paperwork for completion
• Notifies appropriate nursing staff that patient is present after patient has completed paperwork
• Keeps track of patient’s family, patient’s driver, etc.
• Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
• Prints out all labels, forms, etc., for patient charts and assembles charts before appointment
• Calls appropriate agencies for assistance in case of emergency
• Performs other miscellaneous office/clerical duties as needed
• Stamps the back of each check with deposit stamp at time of receipt
• Makes copies of all checks with EOBs received in the mail, credit card slips, and cash received from patients
• Separates EOBs from checks and attaches original EOB to copy
• Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
• Verifies credit cards if used and issues appropriate duplicate receipts
• Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately
• If there are separate billing accounts (i.e., facility, anesthesia, physicians), sorts and posts each to separate payments-received log
• Balances log to cash/checks/credit card payments
• Completes deposit log for patient and insurance payments
• Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)
• If there are separate billing accounts (i.e., facility, anesthesia, physicians), sorts and posts each to separate deposit logs
• Balances deposit log to payments-received log less credit card payments
• Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager

Qualifications

• High school diploma or equivalent
• Ability to promote a favorable facility image with physicians, patients, insurance companies, and the general public
• Previous experience in healthcare administration or other related fields
• Strong organizational skills
• Insurance verification experience
• Ability to thrive in a fast-paced environment
• Strong computer skills

Join our team as a Front Office Coordinator to ensure seamless administrative operations while delivering exceptional service that enhances our organization’s professional image!