Front Office Coordinator

Front Office Coordinator

ICF Specialties, Inc. | Spokane, WA

Job Type: Part to Full-Time | Monday–Friday, 8:00 AM–5:00 PM (30/40 hours per week)

Pay: $19-22 per hour, depending on experience

About Us

ICF Specialties, Inc. is a family-owned and operated business serving the construction industry since 1999. We specialize in Insulated Concrete Forms (ICFs), building materials, and providing knowledgeable support to homeowners, contractors, and builders.

As a small, close-knit company, teamwork is at the heart of everything we do. Our employees wear multiple hats, support one another across different areas of the business, and take pride in providing exceptional customer service.

We are looking for a dependable, organized, and motivated Front Office Coordinator who communicates effectively, takes initiative, and is eager to learn. This position is ideal for someone who enjoys variety in their workday and is comfortable balancing office responsibilities with hands-on warehouse support.

This is not a traditional desk-only position! Our team works together to keep the business running smoothly, whether that means assisting customers, processing invoices, organizing inventory, or rolling up our sleeves to unload a delivery truck.

Key Responsibilities

Customer Service & Office Administration

• Greet customers, contractors, and vendors in a friendly and professional manner.
• Answer phones, respond to emails, and assist with customer inquiries regarding products, pricing, orders, and services.
• Assist with processing customer transactions.
• Schedule appointments, coordinate customer pickups, and maintain accurate office records.
• Assist management and other team members with administrative tasks, scheduling, correspondence, and special projects.
• Maintain a clean, organized, and welcoming office environment, including weekly cleaning duties such as vacuuming, emptying trash, sanitizing office surfaces and common areas, and cleaning the restroom.

Inventory & Warehouse Support

• Assist with inventory tracking, order processing, rental equipment, and material organization.
• Prepare customer orders for pickup or delivery and coordinate incoming shipments.
• Work alongside team members to unload semi-truck deliveries and help load construction materials into customer vehicles or trailers.
• Assist with stocking, organizing, and moving materials throughout the warehouse.
• Maintain accurate inventory records and communicate discrepancies to management.

Bookkeeping Support

• Assist with basic bookkeeping and data entry.
• Help maintain accurate financial records and support the bookkeeper team as needed.
• Experience with QuickBooks Desktop is highly preferred.

Qualifications & Skills

Required:

• Excellent verbal and written communication skills.
• Strong organizational skills, attention to detail, and ability to multitask.
• Consistent, reliable attendance and punctuality are essential.
• A proactive, self-motivated attitude with the ability to work independently and as part of a team.
• Willingness to learn new skills, accept feedback, and assist with responsibilities outside of traditional office duties.
• Strong customer service skills and a friendly, professional demeanor.
• Proficiency with Microsoft Office programs, particularly Word, Excel, and Outlook.
• Previous office administration, customer service, or related professional experience.
• High school diploma or equivalent.

Preferred:

• Experience working in a construction office, building supply company, or related industry.
• Familiarity with construction terminology, materials, and processes.
• Previous bookkeeping or accounting support experience, preferably using QuickBooks Desktop.
• Experience with inventory management, order processing, or logistics coordination.

While construction industry and bookkeeping experience are preferred, we are willing to train the right candidate who demonstrates reliability, initiative, and a genuine willingness to learn.

Work Environment & Physical Requirements

This position combines office administration with hands-on warehouse responsibilities. Candidates should be comfortable working in an active environment where daily priorities may change.

• Ability to safely lift and move materials weighing approximately 25–50 pounds, with or without reasonable accommodation.
• Willingness to assist with unloading deliveries, loading customer orders, and organizing warehouse materials.
• Comfortable standing, walking, bending, and performing physical tasks as needed.
• Willingness to get your hands dirty and help wherever needed.
• Warehouse loading and unloading activities are performed collaboratively, with team assistance and appropriate equipment when needed.
• Occasional local travel for business-related pickups or deliveries may be required with advance notice.

What We Value

At ICF Specialties, every employee plays an important role in our success. Because we are a small business, dependability, communication, accountability, and teamwork are especially important to us.

We value employees who show up ready to work, communicate openly, take ownership of their responsibilities, and willingly step in to support their coworkers.

We understand that unexpected circumstances arise, and we value professionalism and proactive communication when they do.

Join Our Team!

If you're looking for a position where no two days are exactly alike, you enjoy working with people, and you're excited to be part of a hardworking, family-owned business, we'd love to hear from you!

Apply today to join the ICF Specialties team!

ICF Specialties, Inc. is an equal opportunity employer. Reasonable accommodations are available in accordance with applicable law.

Pay: $19.00 - $22.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• Have you previously worked in a construction office, building supply company, or construction-related business?
• This position involves assisting with customer service, inventory, administration, and bookkeeping. Are you comfortable regularly working across different responsibilities?

Experience:

• Office or Administrative: 1 year (Required)
• QuickBooks: 1 year (Required)

Work Location: In person