Front Office Coordinator / Patient Concierge

Boutique Dental Practice — Orinda, CA
About Us
We’re a small, boutique-style dental practice in Orinda dedicated to exceptional patient care. Here, customer service isn’t an afterthought, it’s the heart of everything we do. We see ourselves as concierges for our patients, creating a warm, personalized, and seamless experience from the moment they walk through our doors. If you take pride in making people feel genuinely cared for, we’d love to meet you.
The Role
We’re looking for a polished, personable Front Office Coordinator to be the face of our practice. This is more than an administrative role, you’ll be a key part of our patients’ experience, ensuring every visit feels effortless and every interaction reflects the high standard of care we’re known for.
What You’ll Do

• Warmly greet and check in/check out patients, ensuring a smooth, concierge-level experience
• Manage insurance claims processing and accounts receivable (AR)
• Coordinate billing questions with patients
• Assist with treatment presentation, helping patients understand their care and financial options
• Schedule and coordinate appointments to optimize the doctor’s schedule and patient flow
• Maintain accurate patient records and front office workflows
• Be a proactive problem-solver, anticipating patient needs before they ask

What We’re Looking For

• Required: Prior dental office experience
• Strong understanding of insurance claims, billing, and AR processes
• Exceptional communication and interpersonal skills: warm, professional, and detail-oriented
• Comfortable with treatment presentation and financial conversations
• A team player who thrives in a small, close-knit practice environment
• Nice to have: Dental assisting experience or cross-training background

How to Apply: Email [email protected]

Why Join Us

• A boutique practice environment, no corporate feel, no being just a number
• Real opportunity to grow and develop your role beyond front office duties
• Work life balance
• A collaborative team that values patient experience above all else
• Office Hours: Monday-Thursday 7AM-4PM

Pay: From $35.00 per hour

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee mentoring program
• Family leave
• Free parking
• On-the-job training
• Paid sick time
• Paid time off
• Uniform allowance

Work Location: In person