Front Office Coordinator / Surgery Scheduler

Overview

We are seeking a dynamic and detail-oriented Front Office Coordinator / Surgery Scheduler to join our healthcare team. This vital role combines administrative excellence with clinical support, ensuring smooth patient flow and efficient scheduling of surgical procedures. The ideal candidate will be energized by a fast-paced environment, possess strong organizational skills, and demonstrate a passion for delivering exceptional patient service. In this position, you will serve as the first point of contact for patients and providers, managing appointments, medical records, and insurance documentation with precision and professionalism.

Responsibilities

• Coordinate and schedule surgeries and medical procedures
• Schedule new patient consultations, follow-up appointments, and procedures
• Manage physician and clinic schedules
• Communicate with patients regarding appointments, procedures, scheduling requirements, and next steps
• Answer and manage a high volume of incoming telephone calls
• Monitor and respond to patient, provider, attorney, and office emails
• Coordinate with physicians, clinical staff, surgery centers, referring offices, and other healthcare facilities
• Obtain and verify patient demographic and insurance information
• Understand and appropriately route patients based on insurance and case type
• Assist with insurance verification, authorizations, and procedure scheduling requirements
• Coordinate PPO and Medicare patients
• Coordinate Personal Injury (PI) cases, including communication with attorneys and referring offices as needed
• Coordinate Workers’ Compensation patients and required documentation
• Maintain accurate patient information and documentation within the EMR
• Assist with front-office workflow and day-to-day office operations
• Ensure messages, referrals, scheduling requests, and patient concerns are addressed promptly
• Provide professional and friendly customer service to patients, referring providers, and outside offices
• Work closely with physicians and management to ensure efficient patient flow and scheduling

Qualifications

• Previous experience in a medical office or multispecialty medical practice strongly preferred
• Surgery or procedure scheduling experience strongly preferred
• Experience working with PPO and Medicare insurance
• Experience with Personal Injury and/or Workers’ Compensation cases preferred
• Familiarity with insurance verification and prior authorization processes
• Strong telephone and email communication skills
• Excellent organizational and multitasking abilities
• Ability to manage multiple physician schedules and competing priorities
• Strong attention to detail and follow-through
• Comfortable working in a fast-paced medical environment
• Professional, dependable, and patient-focused
• Experience with electronic medical records (EMR) and medical scheduling systems

Ideal Candidate

We are looking for someone who takes ownership of their responsibilities and understands that successful medical scheduling requires more than simply placing an appointment on a calendar. The ideal candidate is proactive, organized, comfortable communicating with patients and physicians, and able to follow a case from the initial consultation through scheduling and completion.

Experience coordinating care across multiple specialties and navigating PPO, Medicare, Personal Injury, and Workers’ Compensation patients is highly valued.

Position

Job Type: Full-Time
Schedule: Monday–Friday
Pay: $24.00 per hour, based on experience

To Apply:
Please submit your resume through Indeed. Candidates with medical front-office, surgery scheduling, multispecialty, Personal Injury, Workers’ Compensation, PPO, and Medicare experience are encouraged to apply.

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person