Molecular Imaging Center

Job Title: Front Office Coordinator with Back Office Duties (as needed) Reports To: MD FLSA Status: Non-Exempt / Hourly
Summary
Provides support with the daily activities of a medical office, including routes of chart documents, telephone coverage, appointment scheduling, registration, patient portal management, and patient referrals by performing the following duties.
Essential Duties and Responsibilities
Other duties may be assigned.
Patient Care Duties
<ul>
<li>Ensures the waiting room is presentable for patients</li>
<li>Inform MD via text as patients arrive in the morning</li>
<li>Greetings and directs patients, representatives, and visitors</li>
<li>Answers multi-line phones, takes messages, and transfers calls</li>
<li>Is knowledgeable and able to perform back-office duties when needed (training if needed)</li>
<li>Follows a detailed timeline of duties</li>
<li>Checks in patients by verifying demographics, confirming insurance is current and benefits are verified, and entering all pertinent information into the electronic chart</li>
<li>Works closely with the billing department to ensure all insurance has been verified and prior payment worksheets (PPW) have been generated</li>
<li>Works hand in hand with billing to ensure all payments are up to date for accurate fee collection</li>
<li>Registering patients by verifying records is accurate and up to date and makes appropriate changes in the computer system and patient chart</li>
<li>Registers patient portal login information via email</li>
<li>Verifies Medicare patients’ PMD and checks PECOS eligibility (e.g., adding NPI to database)</li>
<li>Ensures smooth patient flow by tracking arrivals and departures</li>
<li>Calls patients who are 10 minutes late to determine status and reschedule if needed</li>
<li>Handles daily patient requests including scheduling, refill requests to back office, authorizations for ultrasound and PET, and letter drafting</li>
<li>Enter all insurance information into patient appointments and PMD information into ultrasound and PET appointment notes</li>
<li>Confirms appointments for blood draws, clinical visits, ultrasounds, and PET scans each morning so add-on patients may be accommodated (to be completed before lunch)</li>
<li>Schedules complex procedures including but not limited to: CATH, CTA, PET, SPECT, CCS with outside institutions</li>
<li>Ensures patient charts are updated with the most recent medical records prior to appointments, including labs and test results</li>
<li>Provides insurance verification and explanation of patient financial responsibility</li>
<li>Collects payments from patients and reconciles daily cash reports</li>
</ul>
Additional Duties
<ul>
<li>Prepares all MU / PQRS / MIPS EMR attestations for billing department processing and compliance</li>
<li>Confirms Z and G codes were applied and performs MIPS uploads</li>
<li>Checks to confirm codes were applied correctly</li>
<li>Coordinates PET patient flow on full clinic days, including directing patients, starting PET preparation, and applying leads</li>
<li>Performs data entry for billing on certain days</li>
<li>Reviews phone messages with MD for return calls at the end of the day</li>
<li>Adds blocked schedules to both calendars for mornings, lunch, breaks, holidays, and Jewish holidays (confirmed with manager)</li>
<li>Blocking PET schedules in the calendar</li>
<li>Performs Lexiscan inventory and maintains PET logs and records</li>
<li>Updates ultrasound logs</li>
<li>Receives medical and subpoena requests for MD’s review prior to release</li>
<li>Provides necessary supply lists for ordering</li>
</ul>
Administrative Duties
<ul>
<li>Manages petty cash and logs</li>
<li>Schedules representative lunches if manager is unavailable</li>
</ul>
Academic Duties
<ul>
<li>Assists Office Manager with maintaining CGM calendar</li>
</ul>
Competency
To perform the job successfully, an individual must demonstrate the following competencies:
<ul>
<li>Continuously builds knowledge and skills</li>
<li>Manages difficult or emotional customer situations</li>
<li>Responds promptly to customer needs and requests</li>
<li>Solicit feedback to improve service</li>
<li>Maintains confidentiality</li>
<li>Listening without interrupting and keeping emotions under control</li>
<li>Contributes to a positive team spirit</li>
<li>Treats people with respect and inspires trust</li>
<li>Works with integrity and ethics</li>
<li>Upholds organizational values</li>
<li>Adapts to frequent changes, delays, or unexpected events</li>
<li>Is consistently at work and on time</li>
<li>Follows instructions and responds to management direction</li>
<li>Take responsibility for own actions</li>
<li>Completes tasks accurately and on time</li>
<li>Communicates tactfully</li>
<li>Observes safety and security procedures</li>
<li>Use equipment and materials properly</li>
</ul>
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>
Work Location: In person

Front Office Coordinator with Back Office Duties (as needed)

Front Office Coordinator with Back Office Duties (as needed)

This job is no longer available

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