Front Office Coordinator/Receptionist

About the role

The Receptionist is an important role contributing to Absolute Dental Care operations and team. Working predominantly in a administration role, the Receptionist is required to undertake reception administrative duties. This role provides a key point of connectivity and communication between clinical and business areas. The primary purpose of the role is to provide chairside assistance and perform reception and administrative duties in the practice, with delivery of exceptional patient care at every stage of the patient journey.

Key responsibilities

• Greet all patients warmly and with a genuine smile, providing exceptional customer service at all times

• Manage appointments, answer calls, and keep the day running smoothly

• Check patients in and out of the appointment schedule and schedule appointments for maximum productivity

• Support dental team with admin tasks and patient care coordination

• Manage all incoming and outgoing correspondence (written and electronic), follow up, file and escalate as required

• Process payments (fees, HICAPS, DVA, patient financial arrangements) and manage practice banking

• Maintain patient records in accordance with practice guidelines and ensure all pre-operative paperwork has been completed and filed prior to appointment

• Maintain confidentiality regarding patient and personal matters

• Participate actively and constructively in morning huddles and team meetings

About you

• Dental or medical reception experience, or a quick learner with the right attitude
• Warm, welcoming personality that makes patients feel comfortable
• Organised, loves following systems and processes, is a team player and brings positive energy
• Exceptional human relations skills, including demonstrated high levels of interpersonal communication and collaborative teamwork
• Ability to maintain an outgoing, friendly attitude with patients and team, including when under pressure
• Ability to work with interruptions and manage competing priorities
• Sound knowledge of correct grammar, spelling and punctuation, and the ability to write legibly and work with numbers
• Ability to work autonomously and demonstrate initiative in all areas of work
• Physical stamina and mental resilience to perform long hours of standing, walking, bending and sitting
• Manual dexterity, good eye-hand coordination and adequate vision and hearing

Benefits

• $30-35/hr plus superannuation (based on experience)
• 4 weeks annual leave
• Fun team events and rewards
• No Saturdays
• Career advancement opportunities
• Easy access to transport – train and bus stop right at the door

About us

Absolute Dental Care is one of Brisbane's top-rated dental practices with 360+ five-star reviews. We operate as a commercial business with a fun, friendly, and close-knit team who support each other.