Front Office Daily Worker

About the role

Valstar Hotel is seeking a Front Office Daily Worker to join our dynamic guest services team in Badung, Bali. This is a full-time position that plays a crucial role in creating memorable first impressions and ensuring exceptional guest experiences from the moment visitors arrive at our property. As a Front Office Daily Worker, you will be at the heart of our hotel operations, managing daily check-ins, check-outs, and guest inquiries whilst maintaining the highest standards of hospitality. This role is essential to our commitment to delivering outstanding service and maintaining the reputation of Valstar Hotel as a premier destination in Bali.

Key responsibilities

• Greet guests upon arrival with a warm welcome and process check-ins efficiently using our property management system
• Manage guest check-outs and coordinate room inspections to ensure a smooth departure experience
• Answer guest inquiries regarding room amenities, hotel facilities, local attractions and services available in Badung
• Handle incoming phone calls and direct them appropriately whilst maintaining professional communication standards
• Process guest requests and special requirements promptly, documenting them accurately in the system
• Maintain the front desk appearance and ensure all areas are clean, organised and welcoming at all times
• Manage key distribution and room assignment procedures in accordance with hotel security protocols
• Assist with administrative tasks including mail distribution, message taking and information dissemination
• Collaborate with housekeeping, maintenance and other departments to resolve guest concerns and issues
• Support the front office team during peak periods and cover shifts as required

What we're looking for

• Previous experience in a front office, reception or guest services role within a hospitality setting
• Strong communication skills in English; additional languages such as Mandarin, Japanese or Indonesian are advantageous
• Proficiency with computer systems and property management software, or willingness to learn quickly
• Excellent customer service attitude with a genuine passion for helping guests
• Ability to remain calm and professional when managing multiple tasks or dealing with demanding situations
• Strong attention to detail and accuracy when processing information and transactions
• Reliability and punctuality with flexibility to work shifts including weekends and public holidays
• A positive, friendly demeanour and ability to work collaboratively as part of a team
• Basic knowledge of Badung and Bali attractions would be beneficial

Apply now

If you are enthusiastic about hospitality and ready to deliver exceptional service to our guests, we would love to hear from you. Please submit your application along with your CV and a covering letter detailing your relevant experience in the hospitality industry.