Front Office Duty Manager

Pegasus Apart'Hotel is one of Melbourne's most unique Independent hotels. We are searching for an experienced Hospitality Superstar who can Lead and Manage our Front Office Team with their ownindividual style. Located close to Flagstaff Station in Melbourne's CBD, Pegasus Apart'Hotel is a fully-serviced apartment style hotel with a big focus on quality, our people and team culture. If you think you are ready for the next step we want YOU!!!

Our ideal candidate will be somebody who is looking for ways to innovate our Guest Experience. Ideally, you will enjoy training and mentoring your team and gain genuine satisfaction from seeing them gain confidence and experience.

Benefits

• Attractive Salary + Super
• We offer flexible hours and work conditions - ( including annual and personal leave)
• five days working and two days off on rotational roster - WORK LIFE BALANCE!!!
• Candidates must be available to work rotating shifts including days, evenings, nights and weekends as required.
• Continuing Professional Development with meaningful mentorship with clear paths of internal progression. To help you reach your potential!
• Reward and Recognition program
• Annual Bonus Scheme (based on hotel performance)
• In house training to enhance your skills and development
• Be involved with a fantastic and supportive team that creates value.
• Immediate start available

Duties

• Day to day management of Front Office team
• Ability to lead an enthusiastic & diverse team
• Focus on guest experience
• Resolving guest issues that arise
• Assist to lead, train, motivate and develop the team for success
• Upholding Pegasus Customer & Service standards to give the guest the best experience possible

Skills and experience

• Previous Front Office experience in a Duty Manager or Supervisor role
• Front Office experience in a Duty Manager or Supervisor role is bonus.
• A passion for customer service
• The ability to multitask and work under pressure
• Excellent communication skills
• Be task and results orientated
• A positive personality and sense of humour
• Reliable and flexible
• Problem solving skills
• Be comfortable working in a culturally diverse environment
• Australian work authorisation is required for this position.

If this seems like the role for you, we would love to hear from you!

Click the "APPLY" button now and send through your resume, outlining your experience in managing a team, along with your approach to keeping a team motivated and engaged.

If you feel that you are suited and would like to join in a great opportunity, please forward your resume and opening cover letter via the apply now link.