Front Office - Duty Manager

Role Description

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth service delivery and exceptional guest satisfaction. The role involves coordinating departments, managing guest issues and emergencies, and leading the operational team to maintain high standards and compliance with hotel policies. The ideal candidate has strong leadership skills and proven hotel operations experience.

Key Responsibilities

• Lead and coordinate daily hotel operations during shifts to consistently uphold and enhance guest service standards.
• Manage and resolve guest concerns promptly, ensuring a positive and memorable experience.
• Collaborate closely with front office, housekeeping, food & beverage, and engineering teams to ensure seamless service delivery.
• Motivate, coach, and support team members
• Ensure compliance with brand standards, health, safety, and security policies.
• Prepare and communicate shift reports, highlighting operational issues and improvements to management.

Key Requirements

• Minimum 3 years of experience in hospitality operations, ideally within a hotel environment.
• Proven ability to lead and manage teams effectively in a fast-paced setting.
• Familiarity with system usage and management (e.g. Opera, Symphony)
• Strong communication, problem-solving, and customer service skills.
• Flexibility to work rotating shifts, including nights, weekends, and public holidays.
• Applicants must be Malaysian citizens.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Application Question(s):

• This position is open to Malaysian citizens only. Do you meet this requirement?

Experience:

• Hospitality: 3 years (Required)

Work Location: In person