Front Office Duty Manager

Duties and Responsibilities:

• Supervise and oversee daily Front Office operations to ensure smooth and efficient hotel operations.
• Lead, guide, and monitor Front Office team members during assigned shifts, ensuring proper service standards and work procedures are followed.
• Ensure efficient and professional check-in and check-out procedures while maintaining a high level of guest satisfaction.
• Welcome and interact with guests in a friendly, professional, and courteous manner.
• Handle guest requests, enquiries, feedback, and complaints promptly and professionally, taking appropriate action to resolve issues.
• Act as the Duty Manager on shift and serve as the main point of contact for operational matters and guest concerns.
• Coordinate closely with Housekeeping, Engineering, Security, F&B, Reservations, and other departments to ensure guest requests and operational issues are handled efficiently.
• Monitor room status, room availability, VIP arrivals, special requests, group arrivals, and other important Front Office activities.
• Ensure accurate handling of room assignments, key cards, guest information, payments, and Front Office transactions.
• Monitor and verify daily Front Office transactions, reports, cash handling, and shift handovers.
• Conduct proper shift briefings and handovers to ensure all important operational matters are communicated to the incoming team.
• Monitor guest arrivals and departures and ensure special arrangements for VIPs and special occasions are properly coordinated.
• Assist in handling emergency situations and follow hotel safety, security, and emergency procedures when required.
• Ensure the Front Desk, lobby, and guest-facing areas are clean, organized, and maintained according to hotel standards.
• Monitor team attendance, grooming, punctuality, and adherence to hotel policies and service standards.
• Provide coaching, guidance, and on-the-job training to Front Office team members to improve service quality and operational performance.
• Identify operational issues and recommend improvements to enhance guest satisfaction and Front Office efficiency.
• Prepare and review relevant Front Office reports and documentation as required.
• Ensure proper handling and follow-up of guest feedback, incidents, lost and found items, and other operational matters.
• Assist the Front Office Manager with administrative and operational duties when required.

Pay: RM3,200.00 - RM3,500.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided

Work Location: In person