Front Office Duty Manager

SHREEE VALLABH VILAS LORDS, PLAZA NATHDWARA
We are looking for a professional, guest-oriented, and experienced Front Office Duty Manager to manage front desk operations and ensure exceptional guest satisfaction. The ideal candidate will be responsible for supervising the front office team, handling guest concerns, coordinating with other departments, and maintaining high standards of hospitality.
Key Responsibilities Oversee daily Front Office operations, including guest check-in and check-out. Ensure a warm welcome and smooth departure experience for all guests. Handle guest complaints, requests, and feedback professionally. Supervise Front Office Executives, Receptionists, and Guest Relations staff. Coordinate with Housekeeping, Food amp; Beverage, Engineering, and Security departments .Monitor room availability, room allocation, VIP arrivals, and special guest requests. Ensure accurate billing, cashiering, and shift closing procedures .Maintain guest records, registration cards, and daily operational reports. Ensure proper use of hotel PMS software and adherence to hotel SOPs. Conduct shift briefings and ensure effective handovers. Monitor guest satisfaction and maintain high service standards. Handle emergency situations and resolve operational issues efficiently. Requirements Diploma or Degree in Hotel Management or Hospitality Management preferred.2–5 years of experience in Front Office operations, preferably in a hotel.Previous experience as a Duty Manager or Front Office Supervisor is preferred. Good knowledge of hotel PMS software and reservation systems. Excellent communication, leadership, and guest-handling skills. Strong problem-solving and decision-making abilities. Professional grooming and a customer-focused attitude. Flexibility to work rotational shifts, weekends, and holidays. Key Skills Front Office Operations | Guest Relations | Hotel PMS | Team Management | Complaint Handling | Room Allocation | Billing amp; Cashiering | Hospitality Operations
How to Apply Salary: As per experience and hotel standards Job Type: Full-time Location: Nathdwara, Rajasthan
Interested candidates can share their updated CV at: Mail Id : [email protected] Contact: +917230044972

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person