Front Office Executive – Calling & Scheduling

We are looking for a motivated, professional, and organized Front Office Executive – Calling & Scheduling to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, coordinating appointments, following up with patients, and assisting with daily administrative operations.

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Make follow-up calls and appointment reminder calls to patients.
• Respond to patient inquiries and provide accurate information.
• Coordinate with patients and relevant teams to ensure smooth scheduling and communication.
• Maintain accurate patient details, appointment records, and call logs.
• Transfer calls to the appropriate departments and ensure timely follow-ups.
• Assist with general front office and administrative tasks.
• Maintain patient confidentiality and follow applicable privacy policies.
• Deliver excellent customer service with a polite and professional approach.

Qualifications & Skills

• Excellent verbal communication and telephone etiquette.
• Strong interpersonal and customer service skills.
• Good organizational and time-management abilities.
• Basic computer skills and familiarity with MS Office.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous experience in calling, customer service, appointment scheduling, or front office operations is preferred.
• Experience in healthcare or medical billing is an added advantage.

Employee Benefits

• Insurance Benefits
• PSM Benefits
• Conveyance Allowance

Ideal Candidate

We are looking for someone who is proactive, reliable, detail-oriented, and confident in handling calls and coordinating appointments. A positive attitude and a commitment to providing excellent service are essential.

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person