Front Office Executive

Role & responsibilities

• Managing the front desk and welcoming guests professionally.

• Handling guest check-in and check-out formalities.

• Showing rooms to prospective guests and explaining available facilities and services.

• Coordinating with Housekeeping, Maintenance, and Operations teams to ensure a seamless guest experience.

• Following up with guests during their stay and addressing routine queries or service requests.

• Managing reception-related documentation, visitor records, telephone calls, emails, and basic administrative activities.

• Ensuring a pleasant, well-organized, and customer-focused front office environment.

Preferred Candidate Profile:

• Female candidate.

• Excellent spoken English and strong communication skills.

• Pleasant personality with a professional and well-groomed appearance.

• Prior experience in the hospitality industry, preferably with a 3-star or 4-star hotel.

• Customer-centric approach with good interpersonal and problem-solving skills.