Front Office Executive

Front Office Executive

Eagleton The Golf Resort

Job Summary

We are looking for a professional and guest-focused Front Office Executive to manage front desk operations and deliver an excellent guest experience.

Key Responsibilities

• Handle guest check-in and check-out efficiently.
• Manage room allocations, reservations and guest requests.
• Attend to guest queries, complaints and service requests professionally.
• Provide information about resort facilities, services and activities.
• Coordinate with Housekeeping, F&B, Engineering and other departments.
• Handle guest billing, payments and account settlements.
• Maintain accurate guest records and front office documentation.
• Promote resort services and support upselling opportunities.
• Ensure compliance with Front Office SOPs and service standards.
• Maintain professional grooming and a welcoming reception environment.
• Prepare shift reports and ensure proper handover to the next shift.

Requirements

• 2 to 5 years of experience in Front Office operations, preferably in a hotel/resort.
• Diploma/Degree in Hotel Management or Hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong guest-handling and problem-solving abilities.
• Working knowledge of PMS and MS Office.
• Professional appearance and customer-focused attitude.
• Willingness to work in shifts, weekends and holidays.

Key Skills

Guest Relations | Front Office Operations | PMS | Check-in/Check-out | Billing | Reservations | Upselling | Communication | Problem Solving | Team Coordination