FRONT OFFICE EXECUTIVE

Key Responsibilities

• Welcome and assist guests in a professional and friendly manner.

Requirements

• Minimum SPM, Diploma or equivalent qualification.
• Previous experience in the hotel or hospitality industry is an added advantage.
• Able to work on a rotational shift basis.
• Able to work night shifts.
• Able to start work immediately.
• Proficient in Bahasa Malaysia and English (spoken and written).
• Excellent knowledge of Microsoft Office, especially Excel and Word.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Strong problem-solving skills.
• Customer service-oriented with a positive attitude.
• Able to work independently as well as in a team.
• Well-groomed, responsible, and reliable.
• Additional qualifications or hospitality certifications will be an added advantage.

Job Details

• Job Type: Full-time
• Work Location: In person

Benefits

• EPF, SOCSO & EIS
• Annual Leave & Medical Leave
• Public Holiday entitlement
• Staff Meal (if applicable)
• Uniform provided (if applicable)
• Training and career development opportunities
• Handle guest check-in and check-out procedures efficiently.
• Answer telephone calls, emails, and guest enquiries promptly.
• Process room reservations, cancellations, and amendments.
• Handle guest complaints and resolve issues professionally.
• Process payments and maintain accurate billing records.
• Coordinate with Housekeeping and other departments to ensure smooth daily operations.
• Prepare daily reports and maintain Front Office records.
• Ensure the reception area is clean, organized, and presentable at all times.
• Perform any other duties assigned by the Management.