Front Office Executive

About the role

Borneo Hotel (Sarawak) Sdn. Bhd. is seeking a Front Office Executive to join our guest services team in Kuching, Sarawak. This is a full-time position that plays a vital role in creating exceptional guest experiences from the moment visitors arrive at our hotel. As a Front Office Executive, you will be the first point of contact for our guests, responsible for delivering outstanding customer service whilst managing front office operations efficiently. This role is essential to maintaining our hotel's reputation for excellence and ensuring guest satisfaction throughout their stay.

What you'll be doing

1. Greeting guests upon arrival and providing a warm, professional welcome to the hotel
2. Processing guest check-ins and check-outs accurately and efficiently using hotel management systems
3. Managing room allocations and coordinating with housekeeping and maintenance departments
4. Responding to guest enquiries and requests with professionalism and promptness
5. Handling guest concerns and complaints in a courteous manner, seeking appropriate resolutions
6. Processing payments and managing cash transactions securely and accurately
7. Providing information about hotel facilities, local attractions, dining options and transportation services
8. Maintaining accurate records of guest information and preferences in the property management system
9. Coordinating with other departments to ensure seamless guest experiences
10. Answering telephone calls and responding to email enquiries in a timely manner
11. Assisting with administrative tasks including mail distribution and message handling
12. Contributing to a positive team environment and supporting colleagues during peak periods

What we're looking for

1. Completed secondary education or equivalent qualification; hospitality qualifications or certificates are advantageous
2. Previous experience in a front office, reception or guest services role, preferably within a hotel environment
3. Excellent communication skills in English, with proficiency in Malay being highly desirable
4. Strong customer service orientation with a genuine desire to create positive guest experiences
5. Proficiency in using hotel management systems and Microsoft Office applications
6. Ability to multitask and prioritise effectively in a fast-paced environment
7. Professional appearance and demeanour with strong interpersonal skills
8. Reliability, punctuality and a proactive approach to problem-solving
9. Ability to remain calm and composed when handling challenging situations or demanding guests
10. Flexibility to work shifts, including weekends and public holidays as required
11. A positive attitude towards continuous learning and professional development

What we offer

At Borneo Hotel (Sarawak) Sdn. Bhd., we are committed to creating a supportive and rewarding workplace for our team members. We offer competitive remuneration packages, staff benefits and discounts on hotel services. We provide opportunities for career development and progression within the hospitality industry, with training and mentorship from experienced professionals. Our workplace promotes a collaborative team environment where your contributions are valued and recognised. We believe in maintaining a healthy work-life balance for our employees and provide scheduling flexibility where possible. Additionally, we celebrate the diverse backgrounds of our team and foster an inclusive culture where all staff members can thrive.

About us

Borneo Hotel (Sarawak) Sdn. Bhd. is a well-established hotel located in the heart of Kuching, Sarawak. We are dedicated to providing our guests with exceptional hospitality experiences that showcase the warmth and charm of Sarawak's culture. Our hotel is known for its comfortable accommodation, attentive service and warm welcome. We pride ourselves on our team of dedicated professionals who are passionate about delivering outstanding guest experiences. With a commitment to excellence and continuous improvement, we strive to be the preferred choice for both leisure and business travellers visiting Kuching.

Apply now

If you are a customer-focused individual with a passion for hospitality and guest services, we would love to hear from you. Please submit your CV, cover letter and contact details to join our Front Office team at Borneo Hotel (Sarawak) Sdn. Bhd. today.