Front Office Executive

We are looking for a friendly, professional, and customer-focused Front Office Executive to join our hospitality team. The candidate will be responsible for handling guest check-ins and check-outs, reservations, guest queries, billing, and overall front desk operations while ensuring excellent guest satisfaction.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Respond to guest enquiries and provide information about hotel facilities and services.
• Handle guest complaints and resolve issues promptly and professionally.
• Coordinate with Housekeeping, F&B, Maintenance, and other departments for smooth operations.
• Maintain accurate guest records and update the hotel management system.
• Prepare and manage guest bills, payments, receipts, and related documentation.
• Handle cash, card, and other payment transactions as per company procedures.
• Manage telephone calls, emails, and other guest communications.
• Ensure the front desk and reception area are clean and presentable.
• Maintain proper shift handover and daily front office reports.
• Follow hotel policies, safety procedures, and service standards.
• Promote hotel services and assist guests with additional requirements.

Requirements

• Previous experience in a hotel or hospitality front office role is preferred.
• Good communication and interpersonal skills.
• Pleasant personality with a customer-service-oriented approach.
• IDS hotel software is an advantage.
• Good English communication skills; knowledge of additional languages is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Good problem-solving and multitasking abilities.

Preferred Experience

Experience: 1-3 years in Front Office / Hotel Operations preferred.
Education: Diploma/Degree in Hotel Management or a related field preferred.