Front Office Executive

Front Desk Officer / Experience Centre Executive (Female)

Location: Malleshwaram, Bangalore
Experience: 2+ Years
Work Mode: Work From Office
Office Timings: 10:30 AM 7:30 PM

Role Overview

We are seeking a dynamic and customer-focused Front Desk Officer to manage the front office operations and deliver an exceptional experience to visitors and walk-in customers. The ideal candidate will serve as the first point of contact for clients, manage the Experience Centre, coordinate customer visits, and ensure a seamless customer journey from enquiry to engagement.

Key ResponsibilitiesFront Office Management

• Manage the reception area and front office operations.
• Welcome and assist visitors, clients, and walk-in customers.
• Handle incoming calls, emails, and customer enquiries professionally.
• Maintain visitor records and coordinate meeting room schedules.
• Ensure the reception and experience centre are presentable at all times.

Experience Centre Management

• Conduct walkthroughs and demonstrations of the Experience Centre.
• Explain company offerings, products, services, and design solutions to visitors.
• Coordinate appointments and customer visits with internal teams.
• Ensure a premium customer experience during every interaction.

Customer Success & Coordination

• Engage with walk-in customers and understand their requirements.
• Capture customer enquiries and coordinate follow-ups with Sales and Design teams.
• Maintain customer records and track enquiry status.
• Support customer communication and relationship management activities.
• Ensure timely resolution and escalation of customer concerns.

Administrative Support

• Coordinate with internal departments for smooth day-to-day operations.
• Maintain records, reports, and documentation related to customer visits.
• Support office administration and event coordination activities as required.

Desired Candidate Profile

• Graduate in any discipline.
• 6+ years of experience in Front Office, Customer Service, Hospitality, Retail, Interior Design, Real Estate, Luxury Retail, or Experience Centre management.
• Excellent communication and interpersonal skills.
• Pleasant personality with strong customer handling abilities.
• Proficient in MS Office and basic CRM tools.
• Ability to multitask and manage customer interactions professionally.

Preferred Background

Candidates from Interior Design, Real Estate, Architecture, Hospitality, Luxury Retail, Furniture, Home Dcor, or Customer Experience industries will be preferred.

Interested candidates may apply with their updated resume or sent it to: [email protected]