Front Office Executive

Description

GEM Hospital, a leading healthcare institution in Chennai, is seeking a dedicated and professional Front Office Executive to join our dynamic team. This full-time, on-site position is an excellent opportunity for a candidate with mid-senior level experience to contribute to the smooth functioning of our hospital's front office operations in the heart of Chennai.

As a Front Office Executive at GEM Hospital, you will be the first point of contact for patients and visitors, playing a vital role in shaping their experience with our healthcare facility. Your responsibilities will include managing patient registrations, handling inquiries, coordinating with various departments, and ensuring that every visitor receives a warm and professional welcome. Your work will directly support our mission of delivering high-quality, compassionate healthcare services.

We offer a competitive monthly salary in the range of ₹18,000 – ₹30,000, along with a supportive work environment in one of Chennai's most respected healthcare institutions. If you are a confident, empathetic professional with a passion for healthcare and outstanding communication skills, we invite you to join our team.

Responsibilities

• Greet and welcome patients, visitors, and vendors with a professional and courteous demeanor
• Manage patient registrations, appointments, and check-in/check-out processes efficiently
• Handle incoming calls, respond to inquiries, and direct calls to appropriate departments
• Coordinate with clinical and administrative staff to ensure smooth patient flow
• Maintain accurate patient records and update information in the hospital management system
• Assist patients with insurance verification, billing inquiries, and other administrative matters
• Manage front office cash counter transactions and issue receipts accurately
• Address patient complaints and escalate complex issues to the appropriate department head
• Ensure the front desk area is clean, organized, and well-stocked with necessary forms and materials
• Provide assistance with admissions, discharge procedures, and medical documentation as required
• Support the coordination of outpatient services, follow-up appointments, and referral processes
• Adhere to hospital policies, data privacy regulations, and patient confidentiality standards at all times

Requirements

• Bachelor's degree in any discipline; a degree or diploma in Hospital Administration.
• 2–5 years of experience in front office or customer service roles, preferably in a hospital, clinic, or healthcare setting
• Excellent verbal and written communication skills in English, Tamil, and Hindi
• Strong interpersonal skills with a patient-focused, empathetic approach
• Proficiency in MS Office (Word, Excel) and familiarity with hospital management software or EHR systems
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced medical environment
• Professional grooming, presentation, and etiquette suitable for a healthcare front office environment
• Strong problem-solving skills and the ability to handle stressful situations calmly and diplomatically
• Attention to detail in data entry, record keeping, and cash handling
• Willingness to work flexible hours, including weekends and public holidays, as per hospital scheduling requirements
• Knowledge of basic medical terminology is preferred

Job Location : Perungudi, Chennai.

Candidate contact us 8754464010