Front Office Executive

Key Responsibilities

• Act as the primary point of contact for pet parents visiting the clinic.

• Ensure a smooth and positive customer journey from entry to service completion.

• Handle face-to-face customer queries, concerns, and service-related complaints professionally.

• Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services.

• Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution.

• Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction.

• Collect and analyze customer feedback to identify areas of service improvement.

• Support clinic operations in maintaining service quality and efficient customer flow.

• Maintain records of customer interactions, complaints, and resolutions.

• Ensure consistent customer experience standards aligned with Vetic’s service philosophy.

Requirements

• Graduate with 1–4 years experience in customer experience, customer service, hospitality, retail operations, healthcare, or client-facing roles.

• Strong communication and interpersonal skills in English + Hindi/Regional language.

• Excellent problem-solving and conflict management skills.

• Ability to handle face-to-face customer interactions in a fast-paced environment.

• Customer-first mindset with strong relationship management skills.

• Basic computer knowledge for reporting and operational coordination.

Preferred Profile

• Experience in customer experience, hospitality, healthcare operations, retail, or service industry.

• Comfortable working around pets (dogs/cats) and interacting with pet parents.

• Passion for delivering premium customer service and operational excellence.