Front Office Executive

We are looking for a confident, warm, and well-organised Front Office Executive to be the welcoming face of Minerva. The role involves creating a positive experience for students, parents, visitors, and staff while ensuring smooth and professional front-office operations.

Role & responsibilities

• Welcome and assist parents, students, visitors, and other stakeholders with professionalism and courtesy.
• Handle front-desk operations, calls, enquiries, appointments, and visitor management.
• Provide accurate information regarding school activities, admissions, schedules, and general enquiries.
• Coordinate with academic, administration, transport, and other departments to address parent and student requirements.
• Maintain visitor records, communication logs, and other front-office documentation.
• Support the admissions and enquiry process by responding to prospective parents and guiding them appropriately.
• Handle parent concerns and requests politely, ensuring timely coordination and follow-up.
• Assist with school events, meetings, and other administrative activities whenever required.
• Maintain a welcoming, organised, and professional reception environment.
• Follow Minervas standards of communication, discipline, confidentiality, and customer service.

Preferred candidate profile

• Bachelors degree or equivalent qualification.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal and customer-service skills.
• Good knowledge of MS Office / Google Workspace and basic computer operations.
• Ability to communicate confidently with parents, students, and staff.
• Strong organisational skills and attention to detail.
• Prior experience in a school, educational institution, front office, reception, or customer-facing role is preferred.