Front Office Executive

We are looking for a polite, professional, and customer-focused Front Office Executive to manage patient reception and front desk operations. The candidate will be responsible for patient registration, appointments, enquiries, coordination, and providing a smooth experience to patients and their attendants.

Key Responsibilities

* Welcome and assist patients and visitors in a courteous and professional manner.

* Handle patient registration and appointment scheduling.

* Manage OPD enquiries and guide patients to the appropriate department.

* Maintain accurate patient information in the Hospital Information System (HIS).

* Coordinate with doctors, nurses, and other hospital departments regarding patient appointments.

* Handle incoming phone calls, emails, and general enquiries.

* Provide information regarding doctors, services, consultation timings, and hospital facilities.

* Manage patient records, registration forms, and other front office documentation.

* Coordinate with the billing department for patient-related queries.

* Handle patient and attendant concerns professionally and escalate issues when required.

* Ensure proper management of the reception area and maintain a welcoming environment.

* Follow hospital policies and maintain patient confidentiality.

* Assist in managing patient feedback and complaints.

* Assist in opd and ipd billing of patients

Key Skills

* Patient handling

* Communication skills

* Appointment scheduling

* Telephone etiquette

* Customer service

* Computer proficiency

* Multitasking

* Problem-solving

* Team coordination