Front Office Executive

Company Description Lemon Tree Hotels Limited (LTHL) is one of India’s largest hotel chains, operating across upscale, upper-midscale, midscale, and economy segments. Through seven distinct brands—Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite—the group serves a wide range of guest preferences and budgets. Since opening its first 49-room hotel in 2004, Lemon Tree Hotels has grown to a portfolio of more than 270 hotels, including over 130 operational properties and many more scheduled to open. With a team of around 7,700 employees, LTHL focuses on delivering a refreshingly different, value-driven experience for guests every day. Candidates can learn more about the group via lemontreehotels.com or by contacting Central Reservations at +91-9911701701.

Role Description The Front Office Executive is a full-time, on-site role based at Lemon Tree Hotels in Ahmedabad. The role involves welcoming guests, managing check-in and check-out processes, handling reservations and room assignments, and responding to guest inquiries in a courteous and efficient manner. The Front Office Executive will coordinate with housekeeping and other departments to ensure rooms and services are delivered as promised, maintain accurate records in hotel systems, and manage the front desk area to project a professional image. Additional responsibilities include addressing guest feedback, assisting with billing and payments, and supporting lobby operations to provide a smooth, friendly, and consistent guest experience.

Qualifications

• Candidates should possess strong Front Office and Receptionist Duties skills, including handling check-ins/check-outs, reservations, and guest queries.
• Candidates should possess excellent Communication and Interpersonal Skills for interacting with guests, colleagues, and external partners.
• Candidates should possess solid Customer Service skills, with a focus on hospitality, problem-solving, and conflict resolution.
• Previous experience in hotel front office or customer-facing hospitality roles is highly beneficial.
• Proficiency in basic computer applications and hotel property management systems is preferred.
• Ability to work in rotational shifts, maintain a professional appearance, and uphold hotel standards consistently.
• A diploma or degree in hotel management or a related field is an advantage.