Front Office Executive

Role & responsibilities

Greeting and Welcoming patients to the clinic

Appointment Management Scheduling, rescheduling or cancelling of appointments as needed (E-Doc)

Assisting patients to fill out information forms

Enter patient data in the system as part of registration process

Inform patients of the available financial treatment plan options

Billing (also verifying methods of payment and collect payments as needed)

Learn and assist the dentist at the chair side as and when required

Calling the patients (both new and repeat). Ask for feedback.

Call the Camp patients,Old & New for conversions based on targets

Confirm upcoming appointments and recalls

Suggest all patients to provide google reviews based on their experience

Support marketing activities and help in distributing pamphlets / coupons, etc, also explain offers of the month, etc to the patients

Performing other general office duties

Coordinate for indenting materials with doctors

Coordinate with doctors and follow up on the lab or diagnostic procedures

Coordinate with technician or vendor for R & M

Daily reporting to authorities

Support Coverage in owned or other branches as and when required

Preferred candidate profile

Experience in handling front office / reception

Any graduation

Good documentation skills

Ability to handle computer applications : MS - Office, etc

Go Getter, Team Player & Learning Attitude