Front Office Executive

Role & responsibilities

• Greet and welcome visitors, clients, and guests in a professional and courteous manner.
• Manage the reception/front desk and ensure it is clean, organized, and presentable.
• Handle incoming and outgoing calls and direct them to the appropriate departments/persons.
• Attend to visitor and client queries and provide the required information.
• Maintain visitor registers and front office records.
• Coordinate appointments, meetings, and conference room bookings.
• Inform concerned employees about visitor arrivals and coordinate visitor movement.
• Receive and distribute courier, mail, parcels, and other correspondence.
• Maintain inward and outward registers and related documentation.
• Handle emails and basic correspondence related to front office activities.
• Coordinate with internal departments for smooth day-to-day office operations.
• Maintain office stationery and front desk requirements.
• Ensure professional telephone etiquette and customer service standards.
• Handle visitor/client concerns professionally and escalate issues to the concerned department when required.
• Support management and administration team with day-to-day requirements.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Good interpersonal and customer-handling skills.
• Pleasant, professional, and presentable personality.
• Good knowledge of MS Office Word, Excel, and Outlook.
• Strong organizational and coordination skills.
• Ability to multitask and manage work efficiently.
• Good telephone etiquette.
• Positive attitude and problem-solving approach.