Front Office Executive

Company: Ace Test Labs & Metrology Pvt. Ltd.
Location: Plot No. 68, HSIIDC Industrial Estate, Rai, Sonipat, Haryana 131029
Department: Front Office / Administration
Position: Front Office Executive
Experience: 1–3 Years
Employment Type: Full-Time

About the Role

Ace Test Labs & Metrology Pvt. Ltd. is an independent testing laboratory providing testing services across Electronics & IT, Electrical, Mechanical, Batteries & Cells, Appliances, Luminaries, Environmental and other testing areas. The Front Office Executive will be responsible for managing the reception area, handling visitors and calls, coordinating with clients, and supporting day-to-day administrative activities.

Key Responsibilities

• Greet and welcome clients, visitors, vendors and other guests professionally.
• Handle incoming and outgoing calls and direct them to the concerned person/department.
• Receive client enquiries and coordinate with the concerned technical/business team for further assistance.
• Maintain proper records of visitors, calls, couriers and other front-office activities.
• Receive and dispatch couriers, documents, reports and other official communication.
• Coordinate with clients regarding meetings, visits, sample/document submission and other basic requirements.
• Receive testing samples/documents from clients and ensure proper handover to the concerned department as per company procedure.
• Maintain and organize front-office files, registers and records.
• Coordinate with HR, Accounts, Technical and other departments for routine requirements.
• Assist in scheduling meetings and informing concerned employees about visitors or appointments.
• Maintain a professional, clean and organized reception area.
• Provide basic information about the company's services and guide clients/visitors to the appropriate department.
• Maintain confidentiality of company, client and employee information.
• Assist in preparation of basic reports, data entry and office documentation using MS Excel and MS Word.
• Handle day-to-day administrative activities as assigned by management/HR.
• Follow company policies, procedures and quality requirements.
• Perform any other duties assigned by management.

Required Skills

• Excellent communication and interpersonal skills.
• Professional and confident personality.
• Good telephone etiquette.
• Basic knowledge of MS Office, Excel, Word and Email.
• Good coordination and follow-up skills.
• Ability to manage multiple tasks efficiently.
• Good record-keeping and organizational skills.
• Customer/client handling skills.
• Ability to work effectively with technical and non-technical teams.

Educational Qualification

• Graduate in any discipline.
• Diploma/degree in Administration, Management or a related field will be an advantage.

Experience

• 1–3 years of experience in front office, reception, administration, customer coordination or a similar role.
• Experience in a laboratory, testing, inspection, manufacturing or technical organization will be preferred.
• Immediate joiners will be preferred.