Front Office Executive

Role: Front Office & Guest Relations

Designations: Executive - Front Office | Guest Relations

Departments: Operations

Reporting To: Patient Service Manager / Operations Manager

Key Responsibilities

The Front Office & Guest Relations Executive will manage patient registration, appointment scheduling and guest experience, serving as the first point of contact at the centre.

· Manage patient registration, appointment scheduling and front-desk queries.

· Welcome and guide patients/visitors, ensuring a positive first impression.

· Coordinate with clinical and counselling teams for smooth patient flow.

· Handle patient queries, feedback and minor grievances at the front desk.

· Maintain accurate patient records and appointment data in the system.

· Support telephonic and walk-in enquiries in a professional, timely manner.

· Manage billing coordination, collection of consultation charges and issuance of receipts at the front desk.

· Liaise with insurance/TPA desks and corporate tie-ups for cashless or referral patients, where applicable.

· Ensure the front-desk area, waiting lounge and signage are well-maintained and reflect brand standards.

Key Deliverables

· Smooth and timely patient registration and scheduling

· Positive guest experience at first point of contact

· Accurate front-desk records and data entry

· Reduced patient wait time and complaint escalations at the front desk

· Timely billing and collection with zero cash/receipt discrepancies

Candidate Profile

Candidates with front-desk/guest relations experience in hospitality or healthcare, well-groomed with strong communication skills, a service-first attitude and the ability to stay composed under pressure during peak walk-in hours. Open to work on weekends mandatorily.

Key Skills

· Excellent verbal and written communication, including telephone etiquette

· Proficiency with hospital information systems/EMR for patient registration and scheduling

· Strong interpersonal skills and grace under pressure with patients and attendants

· Basic billing, cash handling and MS Office skills

· Multilingual ability (Hindi/English/Marathi) preferred for the Worli, Mumbai catchment

Qualification & Experience

Graduate in any discipline (Hospitality background preferred);

1-3 years of front office/guest relations experience.

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person