Front Office Executive

Roles and Responsibilities

• Manage front office operations, ensuring smooth check-in/check-out processes for guests.
• Handle guest queries and concerns in a professional manner, resolving issues promptly.
• Maintain accurate records of hotel transactions, including room assignments and guest information.
• Provide exceptional customer service to ensure high levels of guest satisfaction.
• Collaborate with other departments (e.g., housekeeping) to ensure seamless room preparation and maintenance.

Desired Candidate Profile

• 2-7 years of experience in hospitality industry or related field.
• Hotel Management or equivalent qualification.
• Strong skills in front desk management, guest handling, guest relations, guest service management.
• Knowledge in IDS software and other relevant systems.