Front Office Executive

Job Responsibilities:

• Welcome & greet the clients
• Receive the reference form for Diagnostic Investigations.
• Explain the prerequisites and required history if any as per reference form for diagnostic investigation.
• Register the Client into the system for the respective Diagnostic tests with all required demographic and mode of delivery of reports.
• Assist the Client for payment modes either cash, cards etc.
• Plan the patient sequence as per their waiting numbers.
• Prepare the patient and coordinate their movement to the respective departments like Blood collection, X-Ray, Sonography, etc to conduct the tests.
• Explain to the patient about duration of the Turn Around Time for their reporting.
• Collation of Results from the respective departments & handing over of the reports to the client/sending them to their referral doctors over email, etc.
• Responsible to handle issues, provide/implement solutions for employees and patients at the front desk.
• Take Customer feed-back on daily basis to improve the system and if anything serious should be informed to the seniors to take immediate necessary corrective and preventive action.
• Attend phone Calls, Queries, WhatsApp, Hospitals, Patients and address them.
• Maintaining Cash collection reports and handover to respective person on daily basis.
• Filling of all front desk related documents on real time basis.
• Maintain required inventory at front desk and keep records.
• Inform clients for any delay in reports.
• Build a healthy administration practice and implement prescribed SOP to its efficient use and smooth flow of operations.