Front Office Executive

• CALL: +91-9798215884

The Front Office Executive is responsible for managing the reception area, handling administrative tasks, and ensuring a seamless experience for patients and visitors. This role involves greeting guests, managing appointments, coordinating with departments, and maintaining a professional and welcoming environment.

Key Responsibilities:

Reception & Patient Assistance:

• Welcome and assist patients, visitors, and staff with inquiries and directions.
• Manage patient registrations, appointment scheduling, and follow-ups.
• Handle incoming calls, emails, and correspondence professionally.
• Ensure a clean and organized reception area for a professional atmosphere.

Administrative Support & Coordination:

• Maintain patient records and ensure accurate data entry in hospital systems.
• Coordinate with doctors, nurses, and departments for smooth workflow.
• Manage billing inquiries and assist with payment processing.
• Handle courier services, office supplies, and administrative logistics.

Customer Service & Communication:

• Provide clear and courteous information about hospital services and policies.
• Address patient concerns and escalate issues to the appropriate authority.
• Assist international patients with required documentation and procedures.

Team Collaboration & Compliance:

• Work closely with medical and non-medical staff to ensure operational efficiency.
• Ensure compliance with hospital protocols and maintain confidentiality.
• Participate in training sessions to enhance service quality and communication skills.

Benefits:

• Competitive salary with performance incentives.
• Opportunity to work in a professional healthcare environment.
• Career growth and skill development programs.
• Health and medical benefits, including insurance coverage.

Qualifications & Skills:

• Minimum 1-3 years of experience in front office, customer service, or hospital reception.
• Strong organizational and multitasking abilities to manage high patient flow.
• Proficiency in MS Office, hospital management software, and appointment scheduling tools.
• Ability to maintain a calm and professional demeanor under pressure.
• Bachelor’s degree in Hospitality, Business Administration, or a related field.
• Diploma or certification in Front Office Management or Hospital Administration is a plus.

Number of Vacancy

4

Salary Range

• As Per Market Standards

Location: New Bypass (NH-30) , Khemnichak , PO - New Jaganpura, PS - Ramkrishna Nagar Patna - 800027 (Bihar)