Front Office Executive

Female Receptionist / Front Office Executive

Company: GAREKARS MD DERMATOLOGY CLINIC (Garekars MD LLP)
Department: Front Desk / Patient Experience
Position: Female Receptionist / Front Office Executive
Employment Type: Full-Time
Experience Required: Minimum 1 Year as a Receptionist / Front Office Executive
Work Location: Delhi & Gurgaon
Location: Rotational across clinics as per roster

About the Role

Garekars MD LLP is looking for a professional and well-presented Female Receptionist / Front Office Executive with a minimum of 1 year of relevant experience in reception or front-desk operations.

The candidate will be responsible for managing the reception area, welcoming and assisting patients, handling appointments and calls, coordinating with doctors and clinic staff, and ensuring a smooth and positive patient experience.

The selected candidate will be required to work across our four clinics two in Gurgaon and two in Delhi as per the assigned roster and operational requirements.

Key Responsibilities

• Welcome and greet patients and visitors in a warm, courteous, and professional manner.
• Manage the reception/front desk and ensure smooth day-to-day front-office operations.
• Handle patient appointments, bookings, confirmations, rescheduling, and cancellations.
• Attend incoming calls and patient queries professionally.
• Handle patient communication through phone, WhatsApp, and other official communication channels.
• Coordinate patient flow and ensure patients are attended to promptly.
• Coordinate with doctors, skin therapists, laser technicians, clinic managers, and other staff members.
• Provide accurate information regarding appointments, clinic services, procedures, and basic clinic-related queries.
• Maintain patient registration details, records, and required documentation accurately.
• Handle billing, payments, receipts, and other front-desk responsibilities as applicable.
• Follow up with patients regarding appointments and scheduled visits.
• Handle patient concerns politely and escalate issues to the concerned manager/doctor whenever required.
• Maintain confidentiality of patient information and clinic records.
• Ensure the reception and waiting area is clean, organized, and professional at all times.
• Follow hygiene and infection-control standards applicable to the clinic.
• Ensure compliance with company policies, SOPs, and front-desk procedures.
• Provide a high standard of customer service and maintain a positive patient experience.
• Support the clinic team with other front-desk and administrative activities as assigned by management.

Required Skills & Competencies

• Communication Skills
• Customer Service
• Patient Handling
• Hygiene & Infection Control Awareness
• Teamwork & Coordination
• Attention to Detail
• Professionalism & Positive Attitude
• Good interpersonal and people-handling skills
• Good telephone and WhatsApp etiquette
• Basic computer knowledge
• Ability to multitask and manage front-desk responsibilities efficiently
• Ability to work calmly and professionally in a busy clinic environment

Eligibility Criteria

• Female candidate
• Minimum 1 year of experience as a Receptionist / Front Desk Executive.
• Experience in a dermatology clinic, aesthetic clinic, hospital, healthcare, wellness, or premium service environment will be preferred.
• Good verbal and written communication skills.
• Pleasant personality and professional appearance.
• Strong patient/customer-handling skills.
• Should be comfortable working in a clinical environment.
• Must be comfortable with rotational deployment between Delhi and Gurgaon clinics.
• Should be punctual, responsible, flexible, and customer-service oriented.

Work Location

Delhi & Gurgaon

Garekars MD LLP has four clinics two in Gurgaon and two in Delhi. The selected candidate may be assigned to any of the four clinics based on the roster, staffing requirements, and operational needs of the organization.

Ideal Candidate

We are looking for a candidate who is confident, well-presented, polite, patient-friendly, professional, and comfortable interacting with patients and doctors. The candidate should have a service-oriented approach and be capable of maintaining a high standard of front-desk operations and patient experience.