Front Office Executive

Wandr Hotels is a modern, asset-light hotel brand focused on stylish, standardized and dependable stays for business and leisure travellers. We are committed to great locations, clean and comfortable rooms, warm service and a hassle-free guest experience.

Role Overview:

As a Front Office Executive, you will be the face of Wandr Hotels and play a key role in delivering a smooth and welcoming guest experience from check-in to check-out.

Key Responsibilities:

• Welcome guests and manage smooth check-in and check-out.
• Handle guest requests, queries and complaints professionally.
• Manage room allocation, guest records, payments and front-office transactions.
• Handle bookings through Wandr's website, OTAs and other channels.
• Coordinate with Housekeeping and other teams for room readiness and guest requirements.
• Handle early check-ins, late check-outs, room changes and special requests.
• Identify opportunities for room upgrades, additional nights and direct bookings.
• Address guest concerns promptly and ensure a positive guest experience.
• Maintain accurate documentation and follow Wandr's SOPs, safety and security procedures.
• Participate in shift handovers and ensure smooth daily front-office operations.

Requirements:

• 1–3 years of experience in Front Office, Guest Relations or Hospitality preferred.
• Graduate/Diploma in Hotel Management, Hospitality or a related field preferred.
• Freshers with strong communication and customer-service skills may also apply.
• Good communication skills in English and Hindi.
• Comfortable using computers and hotel/property management systems.
• Customer-focused, confident, well-groomed and solution-oriented.
• Willing to work in shifts, including weekends and holidays.

What We Offer:

• Opportunity to work with a fast-growing new-age hotel brand.
• Exposure to modern hospitality technology and operations.
• Career growth across Wandr's expanding hotel portfolio.
• Performance-driven work environment with opportunities to take ownership and grow.

Career Path: Front Office Executive → Senior Front Office Executive → Front Office Supervisor → Assistant Front Office Manager → Hotel Manager

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Internet reimbursement
• Provident Fund

Application Question(s):

• What is your current and expected salary?

• Are you an immediate joiner?

• Have you worked in a hotel, serviced apartment, or similar hospitality setup before?

Experience:

• Front Office Executive: 1 year (Required)

Language:

• Hindi & English (Required)

Work Location: In person