Front Office Executive

Front Office Executive

Location: Sivakasi
Industry: Hotel / Hospitality
Experience: 1–3 Years
Job Type: Full-Time
Salary: Best in Industry

Job Summary

We are looking for a customer-friendly and experienced Front Office Executive to handle hotel front desk operations, guest services, reservations, and OTA bookings.

Key Responsibilities

• Handle check-in and check-out of hotel guests.
• Manage front desk operations and guest enquiries.
• Handle OTA bookings, reservations, modifications, and cancellations.
• Manage bookings through platforms such as MakeMyTrip, Goibibo, Booking.com, Agoda, etc.
• Coordinate with housekeeping and other hotel departments.
• Handle guest complaints and provide appropriate assistance.
• Maintain guest records, billing, and daily front office reports.
• Monitor room availability and reservation status.
• Ensure a smooth and positive guest experience.
• Handle telephone calls, enquiries, and walk-in customers.
• Maintain professional communication with guests.

Requirements

• 1–3 years of experience in Front Office / Reception in a hotel.
• OTA handling experience is mandatory/preferred.
• Experience with MakeMyTrip, Goibibo, Booking.com, Agoda or similar OTA platforms.
• Good communication and customer-handling skills.
• Basic computer knowledge and hotel booking/PMS software experience.
• Professional appearance and positive attitude.
• Candidates from Hotel / Resort / Hospitality backgrounds preferred.

Pay: ₹25,000.00 - ₹45,000.00 per month

Work Location: In person