Front Office Executive

Role & responsibilities

Job Title: Front Office Executive
Company: Trava Stays LLP
Location: Kempegowda International Airport, Bengaluru

Employment Type: Full-time, on-site
Accommodation: On-site accommodation will be provided.

About Trava Stays

Trava Stays manages short-term rental apartments and villas, focusing on comfortable stays, well-maintained properties, and responsive guest service.

About the Role

We are looking for Front Office Executives for our villa property. You will be the first point of contact for guests, manage check-ins and checkouts and coordinate with the operations team to ensure a smooth and welcoming stay.

Key Responsibilities

• Welcome guests and manage check-in and checkout procedures.
• Verify guest identification and maintain accurate guest and booking records.
• Respond to calls, WhatsApp messages, booking enquiries, and guest requests.
• Explain property amenities, house rules, and available services.
• Coordinate with housekeeping to ensure villas are clean and ready before arrivals.
• Collect and record payments through approved channels, issue receipts, and flag outstanding balances.
• Handle guest concerns professionally and escalate unresolved issues to the Operations Manager.
• Coordinate with the operations team to resolve maintenance and service issues.
• Maintain daily logs of guest requests, complaints, payments, and pending tasks.
• Collect guest feedback and support review requests after checkout.
• Follow property safety and emergency procedures.
• Provide clear shift handovers covering arrivals, departures, and pending follow-ups.

Requirements

• Previous experience in hotel, resort, villa, or serviced-apartment front office operations is preferred.
• Good communication skills in English and Hindi; Kannada or other local languages are an advantage.
• A polite, professional manner and a strong focus on guest service.
• Ability to stay calm, solve problems, and manage multiple tasks.
• Basic computer skills and familiarity with WhatsApp, Excel or Google Sheets.
• Comfortable maintaining booking records and handling guest payments accurately.
• Willingness to work assigned shifts, including rostered weekends and public holidays.