Front Office Executive

Role & responsibilities:

The OPD Receptionist is the first point of contact for patients and visitors, responsible for a courteous, efficient front-desk experience. Key duties include greeting and guiding patients, registering new patients and updating existing records in the Hospital Information System (HIS), generating OPD tokens and bills, scheduling and confirming doctor appointments, and managing patient queues to minimise waiting time. The role also involves handling phone and walk-in enquiries, coordinating with doctors, nurses, billing, and diagnostic departments, maintaining patient confidentiality and data accuracy, and calmly handling patient complaints or escalating them to the supervisor. The ideal candidate holds a graduate degree with 12 years of front-office or healthcare experience, has strong communication skills in English and the local language, is proficient in MS Office and HIS software, and shows empathy, patience, and a professional presentation.