Front Office Executive

Role & responsibilities :

• Patient Greeting and Check-In: Welcome patients and visitors warmly, verify identification, confirm insurance details, and guide individuals through admission process or medical paperwork.
• Appointment Scheduling: Manage multi-line phone systems and electronic calendars to book, reschedule, or cancel patient appointments while optimizing provider availability.
• Call Management and Routing: Answer incoming phone traffic, address routine inquiries regarding clinic hours and policies, and route messages accurately to clinical staff.
• Patient Record Maintenance: Update, retrieve, and organize digital files and electronic health records (EHR) while ensuring strict confidentiality.
• Billing and Payments: Collect co-pays, handle outstanding balances, process basic financial transactions, and assist with third-party insurance claims.
• Waiting Area Coordination: Maintain a clean, calm, and orderly reception environment to minimize patient anxiety and ensure smooth daily clinic flow.
• Clinical Support Communication: Notify medical providers of patient arrivals, manage referral requests, and coordinate lab or test scheduling as directed.
• Compliance and Privacy Adherence: Follow data protection rules and privacy laws (such as HIPAA guidelines) in all verbal and electronic interactions.

Perks and benefits

Free meal