Front Office Executive

Front Desk Executive

Role Overview:

The Guest Services Executive is responsible for delivering a high-quality front desk and client experience. This role ensures smooth day-to-day operations at the site by maintaining excellent communication, managing front desk activities, and supporting overall facility upkeep.

Key Responsibilities:

1. Guest Services & Client Experience

• Greet all clients and visitors in a warm, courteous, and professional manner
• Ensure guests feel welcomed, comfortable, and attended to at all times
• Address client queries promptly and escalate concerns when necessary.

2. Communication

• Maintain clear and professional communication with clients, vendors, and internal teams
• Coordinate effectively with different departments to ensure seamless service delivery
• Provide timely updates and information to the Site Manager

3. Front Desk Operations

• Manage front desk activities including visitor handling, registrations, and inquiries
• Ensure smooth check-in and check-out processes (if applicable)
• Maintain records, logs, and documentation as required

4. Operational Support

• Assist the LH Site Manager in daily operational checks across:
• Food & Beverage services
• Front desk operations
• Cleanliness and hygiene standards
• Maintenance and upkeep of lobby and common areas
• Ensure all areas meet organizational standards and are well-maintained

Skills & Competencies:

• Strong interpersonal and communication skills
• Customer-focused approach with a positive attitude
• Good organizational and multitasking abilities
• Attention to detail and problem-solving mindset

Qualifications & Experience:

• Graduate in any discipline (preferred)
• 2-6 years of experience in guest services, hospitality, or front desk operations
• Prior experience in facility management or corporate environments is a plus

Key Attributes:

• Professional appearance and demeanor
• Proactive and service-oriented mindset
• Ability to work in a fast-paced environment.