Front Office Executive

About Bharat Fitness Den

Bharat Fitness Den (BFD) is a modern and rapidly growing fitness brand and one of Eastern India's biggest gyms, focused on setting new benchmarks in the fitness industry.

With BFD Enhanced, our second and flagship fitness destination, we are creating a premium fitness experience with advanced international-standard equipment, professional training infrastructure, experienced and certified trainers, and a strong focus on member experience.

We are looking for a Front Office Executive who will be the first point of contact for our members and visitors and play an important role in delivering a premium customer experience.

Job Summary

The Front Office Executive will be responsible for managing the gym's front desk operations, assisting members and visitors, handling registrations and membership-related activities, maintaining records, and coordinating with different departments to ensure smooth day-to-day operations.

The ideal candidate should have excellent communication skills, a professional appearance, a customer-focused attitude, and the ability to work efficiently in a fast-paced fitness environment.

Key Responsibilities

• Welcome and assist members and visitors in a warm, professional and courteous manner.
• Manage day-to-day front desk and reception operations.
• Handle member enquiries through phone, WhatsApp and in-person interactions.
• Manage membership registrations, renewals and related documentation.
• Assist with membership billing and payment coordination.
• Maintain accurate member records and database.
• Handle appointment, enquiry and follow-up coordination.
• Explain membership plans, facilities, services and basic gym policies to prospective and existing members.
• Coordinate with trainers, sales, operations and management teams for smooth member services.
• Address basic member queries and ensure timely escalation of complaints when required.
• Maintain proper records of visitors, memberships, payments and other front-office activities.
• Ensure the reception and front-office area remains clean, organised and presentable.
• Support the team during promotional activities, events and membership campaigns.
• Ensure a high level of customer service and member satisfaction.
• Perform other front-office and administrative responsibilities as assigned by management.

Candidate Requirements

• Graduate in any discipline.
• 1-3 years of experience in front office, customer service, hospitality, retail, fitness or a similar industry.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer-handling skills.
• Well-groomed, confident and professional personality.
• Positive attitude with a customer-first approach.
• Good organisational and time-management skills.
• Ability to handle multiple tasks efficiently.
• Basic knowledge of MS Office, Google Workspace and computer operations.
• Comfortable communicating with customers through phone and digital channels.
• Prior experience in a gym, fitness centre, hospitality, premium retail or lifestyle brand will be an advantage.
• Candidates who have an interest in fitness and wellness will be preferred.

Key Skills

Front Office Management | Customer Service | Member Handling | Communication Skills | Membership Management | Customer Relationship Management | Billing Support | MS Office | Data Entry | Administrative Skills | Team Coordination | Problem Solving

What We Offer

• Competitive salary as per market standards.
• Salary can be negotiated based on relevant experience and skills.
• Opportunity to work with a growing premium fitness brand.
• Opportunity to grow professionally with Bharat Fitness Den.
• Dynamic, energetic and growth-driven work environment.
• Exposure to the premium fitness and wellness industry.
• Opportunity to interact with fitness professionals, athletes, members and a diverse customer base.