Front Office Executive

1. Guest Relations

• Welcome and greet guests in a friendly and professional manner.
• Understand guest requirements and provide prompt assistance.
• Handle guest queries, requests, and complaints professionally.
• Ensure a positive guest experience throughout their stay.
• Maintain a high standard of customer service and hospitality.

2. Front Desk Operations

• Handle check-in and check-out procedures accurately.
• Verify guest details and maintain required records.
• Manage room/reservation information and availability.
• Handle telephone calls, emails, and guest enquiries.
• Coordinate with housekeeping and other departments for room status and guest requirements.

3. Reservations & Bookings

• Handle room reservations and booking enquiries.
• Update reservation details accurately in the system.
• Coordinate with relevant teams regarding arrivals, departures, special requests, and room requirements.
• Follow up on pending or confirmed reservations.

4. Billing & Cash Handling

• Prepare and process guest bills accurately.
• Collect payments through cash, card, UPI, or other approved methods.
• Maintain proper records of collections and transactions.
• Ensure cash handling and billing procedures are followed as per company policy.

5. Coordination

• Coordinate with Housekeeping, Kitchen, Maintenance, Security, Accounts, and Operations teams.
• Communicate guest requirements and special requests to the concerned department.
• Ensure timely resolution of guest issues.

6. Documentation & Reporting

• Maintain guest records and front office documents.
• Prepare daily reports related to occupancy, bookings, collections, and guest transactions as required.
• Ensure all records are updated accurately and maintained confidentially.

7. Safety & Compliance

• Follow company SOPs, safety procedures, and statutory requirements.
• Ensure guest information and company information are handled confidentially.
• Report any security, safety, maintenance, or operational concerns to the reporting manager immediately.

8. Additional Responsibilities

• Support the Front Office Manager in daily operations.
• Assist during peak hours and special events when required.
• Maintain cleanliness and professional appearance of the front desk area.
• Perform any other duties assigned by the management.

Pay: ₹8,798.71 - ₹25,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person