Front Office Executive

· Receive and provide general hospitality and support to the customers / visitors / guest at the showroom & greet the customer pleasantly and politely.

· Responsible for attending to a visitor or customer present physically at Arrange welcome drinks & provide information about the services and products at the showroom before handing over the customer to assigned sales person / authorized person.

· Provide proper space to the customer to keep his / her belongings. If he/she is caring any luggage / other materials.

· Adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.

Before Sales

· Understand and analyze the Customer needs & hand over the customer to sales team.

· Guide the customer to the assigned sales man, before handover, check with salesman, whether he / she is ready or not.

· Daily walk – in customers enquired products & status.

· Coordinate with sales teams & update data of attended customers.

· Ensure Comfort the customer, if no sales person is available

· Provide proper sitting.

· Provide them refreshments.

· Allow the customer to see the products by their own.

· Give all relevant product details to customer

Time of Sale

· Ensure the sales person attend the customer at their best.

· Inform the sales manager, if any unattended customer is found.

· If any guest / visitor Enters, guide them to the concerned dept. / persons, inform the concerned person before the appointment.

After Sale

· Ensure the customer is satisfied with services.

· Ensure to customer clarity with products selected.

· Ensure to collect the customers full details with feedback.

· Collect customer data - name and address with customer needs.

· Collect feedback from salesman after customer's visit.

· Handover the data to sales promotion coordinator / sales manager / customer care executive.

· Coordinate & maintain customers and visitors register walk in customers & visitors register.

Organization core values

Establish inside and outside organization core values as below;

· Relationship for Life

· Customer Service and Satisfaction

· Futuristic & Innovative

· Teamwork for excellence

· Responsible & Result Oriented

· Win-Win Cooperation

1. EDUCATION AND EXPERIENCE

· High school degree/bachelor’s degree in Administration or related field.

· Proven administration or assistant experience

· Knowledge of office management systems and procedures.

2. SKILLS / BEHAVIORAL COMPETENCIES

• Excellent time management skills and the ability to multi-task and prioritize work

• Attention to detail and problem solving skills

• Good communications skills

• Good interpersonal skills

• Ability to handle pressure

Job Type: Full-time

Pay: ₹13,500.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Talasseri, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person