Front Office Executive

ob Summary

A Front Office Executive in a hospital is responsible for managing patient interactions at the reception area, ensuring smooth registration, appointment scheduling, billing coordination, and providing excellent customer service to patients and visitors.

Key Responsibilities

• Welcome patients, visitors, and attendants professionally.
• Handle patient registration and maintain records accurately.
• Schedule, confirm, and manage doctor appointments.
• Answer phone calls and respond to patient inquiries.
• Guide patients regarding departments, procedures, and services.
• Coordinate with doctors, nurses, and billing departments.
• Maintain OP/IP records and admission documentation.
• Handle billing support, payment collection, and receipts.
• Manage insurance and TPA-related documentation if required.
• Ensure reception and waiting area cleanliness and organization.
• Handle emergency situations calmly and direct patients appropriately.
• Maintain confidentiality of patient information.

Required Skills

• Good communication and interpersonal skills
• Customer service orientation
• Basic computer knowledge (MS Office, hospital software)
• Multitasking ability
• Professional appearance and behavior
• Problem-solving skills
• Ability to work in shifts

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person