Front Office Executive

KeyResponsibilities

ShiftBriefing and Preparation

Receive assignments: Review the daily arrival/departure log, room allocations, VIP guestprofiles, special requests, and high-occupancy alerts.

Prep the station: Ensure the front desk area is immaculate, stock registration cards,keys, welcome kits, and functional office supplies.

GuestWelcoming and Registration

Greet and welcome: Welcome guests warmly with a professional demeanor, verifyidentification, and efficiently process check-ins according to companystandards.

Assess allocations: Verify room status, explain property amenities, breakfast timings, andguide guests or arrange bell desk assistance for luggage.

Manage expectations: Handle early check-ins or delays professionally, offering refreshmentsor waiting area options to maximize comfort.

Inquiriesand Upselling

Suggest and upsell: Explain room upgrades, property extensions, spa packages, orspecialized dining experiences to maximize revenue.

Record details: Actively listen to and log specific guest preferences, wake-up callrequests, newspaper preferences, or transportation needs.

Input records: Enterall data immediately into the Property Management System (PMS) to notifyhousekeeping, maintenance, or F&B teams.

GuestRelations and Desk Maintenance

Serve with care: Attend to guest inquiries, handle complaints promptly, and coordinatewith other departments to resolve issues smoothly.

Check satisfaction: Follow up with newly checked-in guests via in-room calls to ensure roomstandards meet their complete satisfaction.

Maintain the lobby: Discretely monitor the front desk and lobby area, ensuring it remainstidy, organized, and welcoming throughout the shift.

Billingand Departure Touch-ups

Present the check: Print, review, and present accurate folios upon checkout, securelyprocessing cash, credit cards, or room charges.

Final walk-through: Thank the guests genuinely for their stay, gather constructive feedback,wish them a safe journey, and arrange departure transit.

Update room status: Clear the guest profile in the PMS system immediately upon departure toalert housekeeping for room turnover.

End-of-ShiftWrap-up

Log completed work: Reconcile shift accounts, balance the cash float, drop off shiftreceipts, and pass on critical handovers to the next shift.

Unload and restock: Organize guest registration files, restock key cards, update the shiftlogbook, and prep the desk for the incoming team.

Requirementsand Skills

Education: Degreein Hotel Management / Hospitality Management is required.

Communication: Friendlydemeaner with excellent verbal communication, active listening, and stronginterpersonal skills.

Time Management: Ability to multitask, manage guest queues efficiently, and performunder pressure during peak check-in/out hours.

Attention to Detail: High standard of personal grooming, accuracy in financial transactions,and precise data entry into management systems.

Technical Skill: Familiarity with Property Management Systems (PMS) like Opera, IDS, orsimilar hotel software.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.